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Date: Thu, 13 Mar 2025 04:28:36 +0000
From: "Farrukh Nasim (iSAMS Support)" <support@isams.zendesk.com>
Reply-To: iSAMS Support <support+id5W9XWX-PVGJ2@isams.zendesk.com>
To: Lucy Gao <lhgao@harrowschool.hk>
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Subject: [iSAMS Support] Re: passport record with a name field
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=E2=9A=A0=EF=B8=8E  This email originated from outside of the organisation.=
 Do not click links or open attachments unless you recognise the sender and=
 know the content is safe.
## In replies all text above this line is added to the ticket ##

Your request (#735927<https://support.isams.com/hc/requests/735927>) has be=
en deemed solved.

To review, comment and reopen the request, follow the link below:
http://support.isams.com/hc/requests/735927

[https://isams.zendesk.com/system/photos/13329234648850/FN_Pic.jpg]

Farrukh Nasim (iSAMS)

Mar 13, 2025, 04:28 GMT

Hi,

Thank you for contacting us and submitting a request to our Service Desk.

Unfortunately this isn't possible, however I can see how this could be usef=
ul and encourage you to submit an idea to our iSAMS Ideas Portal<https://id=
eas.isams.com/>. This area is regularly reviewed by our Product and Develop=
ment teams, any ideas suggested are reviewed/implemented based on demand & =
feasibility.

You can also find out more information regarding the Ideas Portal (incl. di=
fferent types of access) on our iCommunity page here: https://icommunity.is=
ams.com/hc/en-gb/articles/15759441768082

Hopefully this has been helpful for you. Please let me know if you have any=
thing further to ask regarding this query by responding to the ticket.

Kind regards,
Farrukh

[https://isams.zendesk.com/images/2016/default-avatar-80.png]

Lucy Gao

Mar 13, 2025, 03:10 GMT

Dear iSAMS,

Can you add a name field in the passport section? Here at Hong Kong, lots o=
f pupils are having more than one passports with different names on it. It =
is useless without a name field. Thanks!

Best regards,
Lucy

This email is a service from iSAMS. Delivered by iSAMS<https://www.isams.co=
m>.
[5W9XWX-PVGJ2]

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<span style=3D"font-size: 12pt; font-weight: bold; padding-left:2pt">=E2=9A=
=A0=EF=B8=8E&nbsp;</span> <span style=3D"font-size:9pt; padding:1pt;">
This email originated from outside of the organisation. Do not click links =
or open attachments unless you recognise the sender and know the content is=
 safe.</span>
</div>
</div>
<div style=3D"padding-bottom: 2pt;"></div>
<div>
<div style=3D"padding: 10px ; line-height: 18px; font-family: 'Lucida Grand=
e',Verdana,Arial,sans-serif; font-size: 12px; color:#444444;">
<div style=3D"color: #b5b5b5;">## In replies all text above this line is ad=
ded to the ticket ##</div>
<p dir=3D"ltr">Your request (<a target=3D"_blank" href=3D"https://support.i=
sams.com/hc/requests/735927">#735927</a>) has been deemed solved.</p>
<p dir=3D"ltr">To review, comment and reopen the request, follow the link b=
elow:<br>
<a href=3D"http://support.isams.com/hc/requests/735927" rel=3D"noreferrer">=
http://support.isams.com/hc/requests/735927</a></p>
<p dir=3D"ltr"></p>
<div style=3D"margin-top: 25px" data-version=3D"2">
<table class=3D"zd-liquid-comment" width=3D"100%" cellpadding=3D"0" cellspa=
cing=3D"0" border=3D"0" role=3D"presentation">
<tbody>
<tr>
<td width=3D"100%" style=3D"padding: 15px 0; border-top: 1px dotted #c5c5c5=
;">
<table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" styl=
e=3D"table-layout:fixed;" role=3D"presentation">
<tbody>
<tr>
<td valign=3D"top" style=3D"padding: 0 15px 0 15px; width: 40px;"><img widt=
h=3D"40" height=3D"40" alt=3D"" style=3D"height: auto; line-height: 100%; o=
utline: none; text-decoration: none; -webkit-border-radius: 5px; -moz-borde=
r-radius: 5px; border-radius: 5px;" src=3D"https://isams.zendesk.com/system=
/photos/13329234648850/FN_Pic.jpg">
</td>
<td width=3D"100%" style=3D"padding: 0; margin: 0;" valign=3D"top">
<p style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans'=
,Verdana,Tahoma,sans-serif; font-size: 15px; line-height: 18px; margin-bott=
om: 0; margin-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr">
<strong>Farrukh Nasim</strong> (iSAMS) </p>
<p style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans'=
,Verdana,Tahoma,sans-serif; font-size: 13px; line-height: 25px; margin-bott=
om: 15px; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr">
Mar 13, 2025, 04:28 GMT </p>
<div class=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; line-height=
: 22px; margin: 15px 0;">
Hi,&nbsp;<br>
&nbsp;<br>
Thank you for contacting us and submitting a request to our Service Desk.<b=
r>
<br>
Unfortunately this isn't possible, however I can see how this could be usef=
ul and encourage you to
<strong>submit an idea</strong> to our <a rel=3D"noopener noreferrer" href=
=3D"https://ideas.isams.com/">
<strong>iSAMS Ideas Portal</strong></a>. This area is regularly reviewed by=
 our Product and Development teams, any ideas suggested are reviewed/implem=
ented based on demand &amp; feasibility.<br>
&nbsp;<br>
You can also find out more information regarding the Ideas Portal (incl. di=
fferent types of access) on our iCommunity page here:
<a rel=3D"noopener noreferrer" href=3D"https://icommunity.isams.com/hc/en-g=
b/articles/15759441768082">
https://icommunity.isams.com/hc/en-gb/articles/15759441768082</a>&nbsp;<br>
&nbsp;<br>
Hopefully this has been helpful for you. Please let me know if you have any=
thing further to ask regarding this query by responding to the ticket.<br>
&nbsp;<br>
Kind regards,<br>
Farrukh<br>
</div>
<p dir=3D"ltr"></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<p dir=3D"ltr"></p>
<table class=3D"zd-liquid-comment" width=3D"100%" cellpadding=3D"0" cellspa=
cing=3D"0" border=3D"0" role=3D"presentation">
<tbody>
<tr>
<td width=3D"100%" style=3D"padding: 15px 0; border-top: 1px dotted #c5c5c5=
;">
<table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" styl=
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<tbody>
<tr>
<td valign=3D"top" style=3D"padding: 0 15px 0 15px; width: 40px;"><img widt=
h=3D"40" height=3D"40" alt=3D"" style=3D"height: auto; line-height: 100%; o=
utline: none; text-decoration: none; -webkit-border-radius: 5px; -moz-borde=
r-radius: 5px; border-radius: 5px;" src=3D"https://isams.zendesk.com/images=
/2016/default-avatar-80.png">
</td>
<td width=3D"100%" style=3D"padding: 0; margin: 0;" valign=3D"top">
<p style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans'=
,Verdana,Tahoma,sans-serif; font-size: 15px; line-height: 18px; margin-bott=
om: 0; margin-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr">
<strong>Lucy Gao</strong> </p>
<p style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans'=
,Verdana,Tahoma,sans-serif; font-size: 13px; line-height: 25px; margin-bott=
om: 15px; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr">
Mar 13, 2025, 03:10 GMT </p>
<div class=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; line-height=
: 22px; margin: 15px 0;">
<p style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;" dir=3D"ltr"=
>Dear iSAMS,</p>
<p style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;" dir=3D"ltr"=
>Can you add a name field in the passport section? Here at Hong Kong, lots =
of pupils are having more than one passports with different names on it. It=
 is useless without a name field. Thanks!
</p>
<p style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;" dir=3D"ltr"=
>Best regards,<br>
Lucy</p>
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