With the old parent portal you could mimic being a particular parent which made it really easy to troubleshoot issues. It doesn't look like it's possible the new cloud portal which means we are having to go back to parents and ask them for screenshots etc. Is there a way around this or can you add the ability to mimic parents to the new cloud portal please.
Thank you for your feedback.
The ability to impersonate users hasn’t been included in the new portal, as it no longer aligns with secure development best practices. Accessing the system as another user can unintentionally expose sensitive information, particularly in areas like the Medical Centre, where data is restricted to parents or authorised staff such as the school nurse.
We do understand the need for admins to assess user journeys, and we’re currently reviewing safer alternatives to support this. While these are still in the assessment phase, we hope to begin development later this year. Our aim is to offer a solution that gives schools the visibility they need, while maintaining the high standards of data security that are expected.
Hi,
You can do this by linking the pupil to your user account and then login to the cloud portal. You should see what that parent sees.
Jo