When concerns are updated as staff may have further information the only way of knowing this is by continually going into the concern and checking. It would be ideal if each time the concern was re-saved that it sent another notification (at least to the DSL's).
Also need to consider whether those with visibility are notified when an action is completed - since this may have added information of interest to those with visibility. Proposed addition of a Complete Actions list, within the Actions section of the homepage, in this idea https://ideas.isams.com/ideas/MIS-I-4505 could help with this?